Last updated: 11th of September of 2020
First of all, as part of S&A support team, you need to know what is KGS.
KGS (Kronos Global Support) is the support portal that we will use when a technical issue identified and kronos support needed.
How to access KGS cases?
1. Go to https://community.kronos.com/
2. Log in as your user if you have, or if not create a user with your corporate e-mail, and contact our S&A team to have access to S&A customers
3. In the upper menu of the website, go to: "Product Resources & Cases -> My Cases"
Now you are in the main menu of the opened cases, where you can filter and see your cases, or select "all cases" and see all cases from your company.
There is an image attached tot he article: