Last updated: 11th of September of 2020
First access KGS cases:
1. Go to https://community.kronos.com/
2. Log in as your user if you have, or if not create a user with your corporate e-mail, and contact our S&A team to have access to S&A customers
3. In the upper menu of the website, go to: "Product Resources & Cases -> My Cases"
Now we can open a KGS:
1. Click "Create Case"
2. Configure the parameters:
Account Name: ELEVEN ELEVEN ENTERPRISES S.L. (DBA SIMMS&ASSOCIATES)
Contact Name: Your Name to allow kronos support team to contact you
Product Platform: Select the platform our customer is experiencing issue with from the list
Issue Summary: "platform version" brief description of the issue in a few words:
Example: "WFC 8.0.20 Dynamic Reports Issue" -> where "WFC 8.0.20" means Workforce Central version 8.0.20, and "Dynamic Reports Issue" is a brief description that explains the issue is with the dynamic reports functionality of Workforce Central
Issue Description: We will divide it in 3 parts:
First sentence/paragraph: Hello, this issue is for "Name of the Customer" "kronos ID of the customer" (info available in our Teams channel)
Second sentence/paragraph: Explain the issue the best way possible with as many details as possible.
Upload Files: attach any file needed of your findings or customer findings
3. Click "Submit"
Here attached a case as an example: